Product Warranty
Product Warranty

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Warranty Information

Express Warranty

Effective date: 1st September 2024 These warranties apply to purchases made on or after the effective date identified above.

SUCTION CLEANERS
RESIDENTIAL MODELS
T3, T5, G1, G2, G3, MX6, MX8, AX10 ACTIV, AX20 ACTIV
WARRANTY PERIOD
2 years
LIMITATIONS OR ENHANCEMENTS
1 year on wearable parts (diaphragm, tracks and scrubbers)
PRESSURE CLEANERS
RESIDENTIAL MODELS
Polaris 280, 360, 3900, QUATTRO
WARRANTY PERIOD
2 years
ROBOTIC CLEANERS
RESIDENTIAL MODELS
OT15, FX18, TX20, TX30, TX35
WARRANTY PERIOD
2 years
LIMITATIONS OR ENHANCEMENTS
1 year on wearable parts (filter canister, tracks and roller brush
RESIDENTIAL MODELS
CX20, CX35
WARRANTY PERIOD
2 years
LIMITATIONS OR ENHANCEMENTS
1 year on wearable parts (filter canister, tracks and roller brush
RESIDENTIAL MODELS
VX40, VX42 4WD, VX45 4WD, VX50 4WD, VX55 4WD
WARRANTY PERIOD
3 years
LIMITATIONS OR ENHANCEMENTS
1 year on wearable parts (filter canister, tracks and roller brush
RESIDENTIAL MODELS
EX4000 iQ, EX5000 iQ, EX6000 iQ, EX5050 iQ, EX6050 iQ
WARRANTY PERIOD
3 years
LIMITATIONS OR ENHANCEMENTS
3 years or 1200 running hours on motor block, whichever comes first. 1 year on wearable parts (filter canister, tyres, tracks and roller brush).
RESIDENTIAL MODELS
DX4050 iQ, DX4000 iQ, DX3000
WARRANTY PERIOD
2 years
LIMITATIONS OR ENHANCEMENTS
2 years or 800 running hours on motor block, whichever comes first. 1 year on wearable parts (filter canister, tyres, tracks and roller brush)
RESIDENTIAL MODELS
CX40, CX50
WARRANTY PERIOD
2 years
LIMITATIONS OR ENHANCEMENTS
2 years or 800 running hours on motor block, whichever comes first. 1 year on wearable parts (filter canister, tyres, tracks and roller brush)
RESIDENTIAL MODELS
FREERIDER FR1000 iQ and FR2000 iQ
WARRANTY PERIOD
3 years
LIMITATIONS OR ENHANCEMENTS
3 years or 1200 running hours on motor block, whichever comes first.1 year on wearable parts (filter canister, tracks and roller brush)
RESIDENTIAL MODELS
FREERIDER F500 iQ and FR800 iQ
WARRANTY PERIOD
2 years
LIMITATIONS OR ENHANCEMENTS
2 years or 800 running hours on motor block, whichever comes first. 1 year on wearable parts (filter canister, tracks and roller brush)
RESIDENTIAL MODELS
FREERIDER FR200
WARRANTY PERIOD
2 years
LIMITATIONS OR ENHANCEMENTS
1 year on wearable parts (filter canister, tracks and roller brush)
RESIDENTIAL MODELS
SPABOT SB1000
WARRANTY PERIOD
2 years
LIMITATIONS OR ENHANCEMENTS
1 year on wearable parts (filter canister, roller brush and side brushes)
INFLOOR CLEANING
RESIDENTIAL MODELS
ALL CARETAKER infloor cleaning
WARRANTY PERIOD
5 years (5 port valve)
LIMITATIONS OR ENHANCEMENTS
2 years on cleaning heads
SALTWATER CHLORINATORS & HYDROXINATORS
RESIDENTIAL MODELS
LM3
WARRANTY PERIOD
2 years
RESIDENTIAL MODELS
EZI SALT, Ei3 Series, EL Series
WARRANTY PERIOD
2 years
RESIDENTIAL MODELS
TRi-XO Series
WARRANTY PERIOD
3 years
RESIDENTIAL MODELS
eXO & eXO iQ Series
WARRANTY PERIOD
3 years
LIMITATIONS OR ENHANCEMENTS
3 years or 6000 running hours, whichever comes first on iQ models.2 years only on pH and ORP sensors.1 year on peristaltic pump, tubing, one-way valve, etc… with pH or PRO models
RESIDENTIAL MODELS
MAGNAPOOL HYDROXYNATOR iQ Series and other wearable parts
WARRANTY PERIOD
4 years
LIMITATIONS OR ENHANCEMENTS
4 years or 8000 running hours, whichever comes first.2 years only on pH and ORP sensors.1 year on peristaltic pump, tubing, one-way valve, etc… with pH or PRO models
REPLACEMENT CELL & ELECTRODES
RESIDENTIAL MODELS
Cells & electrodes for EL SERIES, LM3 SERIES, LM4 SERIES, Ei2 SERIES, Ei-XPERT SERIES, EZI-SALT SERIES, Ei3 SERIES
WARRANTY PERIOD
2 years
RESIDENTIAL MODELS
Cells & electrodes for TRi-XO SERIES, eXO & eXO iQ SERIES and MAGNAPOOL HYDROXYNATORS
WARRANTY PERIOD
3 years
CHEMICAL FEEDERS
RESIDENTIAL MODELS
pH-PERFECT
WARRANTY PERIOD
3 years
LIMITATIONS OR ENHANCEMENTS
1 year on pH sensor, peristaltic pump, tubing, one-way valve and other wearable parts
COMPLEMENTARY SANITATION SYSTEMS
RESIDENTIAL MODELS
NATURE 2 Express Vessel
WARRANTY PERIOD
3 years (initial cartridge 6 months)
LIMITATIONS OR ENHANCEMENTS
6 months on replacement cartridges
POOL PUMPS
RESIDENTIAL MODELS
BOOSTER PUMP PB450 for pressure cleaners
WARRANTY PERIOD
2 years
LIMITATIONS OR ENHANCEMENTS
1 year on mechanical seal
RESIDENTIAL MODELS
TITAN Series Single Speed
WARRANTY PERIOD
2 years
LIMITATIONS OR ENHANCEMENTS
1 year on mechanical seal
RESIDENTIAL MODELS
FLOPRO Series Single Speed
WARRANTY PERIOD
3 years
LIMITATIONS OR ENHANCEMENTS
2 years on mechanical seal
RESIDENTIAL MODELS
FLOPRO E3 Series Multi-Speed
WARRANTY PERIOD
3 years
LIMITATIONS OR ENHANCEMENTS
2 years on mechanical seal
RESIDENTIAL MODELS
FLOPRO VS Series Variable Speed
WARRANTY PERIOD
3 years
LIMITATIONS OR ENHANCEMENTS
2 years on mechanical seal
RESIDENTIAL MODELS
FLOPRO iQ Pump Device
WARRANTY PERIOD
2 years
POOL FILTERS
RESIDENTIAL MODELS
ZFG Series Media Filter
WARRANTY PERIOD
10 years (tank)*
LIMITATIONS OR ENHANCEMENTS
*Labour service will be warranted for the initial 12 months from date of purchase on tanks only. 1 year on multi-port valve and internal components, including O-rings, gaskets and gauges.*Labour service will be warranted for the initial 12 months from date of purchase on tanks only. 1 year on multi-port valve and internal components, including O-rings, gaskets and gauges.
RESIDENTIAL MODELS
ZTP Series Media Filter
WARRANTY PERIOD
10 years (tank)*
LIMITATIONS OR ENHANCEMENTS
*Labour service will be warranted for the initial 12 months from date of purchase on tanks only. 1 year on multi-port valve and internal components, including O-rings, gaskets and gauges.
RESIDENTIAL MODELS
TITAN Series Fibreglass Media Filter
WARRANTY PERIOD
10 years (tank)*
LIMITATIONS OR ENHANCEMENTS
*Labour service will be warranted for the initial 12 months from date of purchase on tanks only. 1 year on multi-port valve and internal components, including O-rings, gaskets and gauges.
RESIDENTIAL MODELS
ZCF Series Cartridge Filter
WARRANTY PERIOD
5 years (tank)
LIMITATIONS OR ENHANCEMENTS
1 year only on filter element, O-rings and gasket seals
RESIDENTIAL MODELS
ZXC Series Cartridge Filter
WARRANTY PERIOD
5 years (tank)
LIMITATIONS OR ENHANCEMENTS
1 year only on filter element, O-rings and gasket seals
RESIDENTIAL MODELS
CS & CV Series Cartridge Filters
WARRANTY PERIOD
5 years (tank)
LIMITATIONS OR ENHANCEMENTS
1 year only on filter element, O-rings and gasket seals
POOL HEATERS
RESIDENTIAL MODELS
Z200, Z400, Z400 iQ, ZS500 Heat Pumps
WARRANTY PERIOD
3 years
LIMITATIONS OR ENHANCEMENTS
iQ models: 5 years or 4500 hours, whichever comes first on compressor and heat exchanger. Any damage to heat exchanger caused by incorrect water chemistry is not covered by warranty.All other models: 5 years on compressor and heat exchanger. Any damage to the heat exchanger due to incorrect water chemistry is not covered by warranty.
RESIDENTIAL MODELS
JXI Gas Heater
WARRANTY PERIOD
3 years or 4500 running hours whichever comes first.
LIMITATIONS OR ENHANCEMENTS
5 years on heat exchanger or 4500 hours, whichever comes first. Any damage to the heat exchanger due to incorrect water chemistry is not covered by warranty. 1 year or 1500 running hours for commercial products, whichever comes first on wearable spare parts.
POOL CONTROLLERS
RESIDENTIAL MODELS
iAQUALINK System
WARRANTY PERIOD
2 years
RESIDENTIAL MODELS
AQUALINK Control System
WARRANTY PERIOD
2 years
RESIDENTIAL MODELS
BLUE CONNECT & BLUE CONNECT +
WARRANTY PERIOD
2 years
LIMITATIONS OR ENHANCEMENTS
12 months on battery
POOL LIGHTS
RESIDENTIAL MODELS
LUMIPOWER Pool & Spa LED Lights
WARRANTY PERIOD
1 year
LIMITATIONS OR ENHANCEMENTS
2 years on niche and cabling
WATER FEATURES
RESIDENTIAL MODELS
All water features
WARRANTY PERIOD
1 year
VALVES
RESIDENTIAL MODELS
All Zodiac/Jandy Valves
WARRANTY PERIOD
Lifetime warranty against manufacturing defects that may cause leaking, cracking, or breaking.
LIMITATIONS OR ENHANCEMENTS
Warranty applies only if the product is installed and/or serviced in accordance with the manufacturer's guidelines. Improper installation, misuse, or unauthorised modifications will void the warranty.
ACTUATORS
RESIDENTIAL MODELS
All actuators
WARRANTY PERIOD
1 year
SKIMMERS
RESIDENTIAL MODELS
All skimmers
WARRANTY PERIOD
1 year

Fluidra Group Australia Pty Ltd (Fluidra) warrants that its Products will be free from defects in materials and workmanship when used in residential swimming pools. This express warranty only applies to services within Australia, New Zealand, Pacific Islands, China, Thailand, Indonesia, Singapore, Vietnam and Malaysia to products purchased within Australia, New Zealand, Pacific Islands, China, Thailand, Indonesia, Singapore, Vietnam and Malaysia from Authorised Dealers.

For the purposes of this warranty, ‘residential swimming pool’ means a swimming pool on a single dwelling site. Products classified for residential pool applications that are used at other sites, including (but not limited to) hotels, swimming schools, rehabilitation and therapy centres, apartment buildings, townhouse complexes and other multiple dwelling sites (“commercial applications”), are generally operated for significantly longer periods and are subject to more wear and tear than Products used in residential swimming pools. Consequently, for all residential pool Products used at such commercial sites the warranty period is 1 year instead of the periods set out above. Fluidra, may, however, in its absolute discretion, consider extending the 1 year warranty period for Zodiac Products used at particular sites because of actual usage patterns. Any such extension shall only be binding if Fluidra gives it expressly in writing.

Information

Additional Information - Express Warranty Terms & Conditions

For purchases made between 1 October 2023 - 31 August 2024 - Download here.

For purchases made between 1 October 2020 - 30 September 2023 - Download here.

For purchases made prior to 1 October 2020 - Download here.